We hope your Edus&Co. purchase has exceeded your expectations and our company is committed to your complete satisfaction! If for any reason you are not completely satisfied, we will gladly accept our products back for exchange, refund or store credit within 14 days after the delivery date. If returned between 15 and 30 days, an exchange or merchandise credit will be provided. EdusAndCo.com sells only brand new and unworn jewelry. Therefore, we are able to accept for returns only unworn items in the same condition as they were shipped. We cannot refund shipping charges, taxes, custom fees, gift-wrapping, special order and final sale merchandise or items with personalized inscriptions. Returned merchandise should include the original packaging and applicable tags or labels. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.
All merchandise must be sent to us fully insured against shipping loss or damage. For your security, all returns are opened in the presence of two receivers who can verify the contents upon their arrival. Refunds for orders paid by PayPal / credit card can only be refunded to original PayPal / credit card account. Refunds for orders paid by check, money-order or wire transfer will be refunded by company check. All returns are proceeded and paid within 7 business days.
Please follow the instructions below to return your order:
1. Fill out the contact form with the return request.
2. Once we get your request we will generate a RMA and provide you with the return address.
3. Once we receive the return and inspect/process it, the refund will be issued within 7 business days.